The Memo: For When Work Colleagues Don't 'Get it'
Recently a friend relayed the frustration they are having at work, being the proverbial canary in the coalmine and fellow workers are not paying heed. I suggested a memo be writ as it would formalise the background, options and call to action, as well as cover the canary's anatomy (i.e., ass ~:-) Attached to this post is a Memo Example to give you the gist of how to give the heads up to work colleagues reticent to hear your lament.
Example of a Memo: Blackberry IT to Enhance Patient Care
Attn: The Committee of Health Information Systems.
Re: Capacity Building: Application of Blackberry® IT to Enhance Patient Care delivery
The use of Blackberry Business Solutions mobile phone software and services will allow Health Information Systems to be tailored to meet the organizations unique needs; integration of services, efficient communications across staffs, effective and patient focused care delivery. The system will enable physicians to contact each other; access records, information, studies, other professionals and patients; to be able to conference by way of video-phone technology; enhance patient care; improve worker satisfaction; and lower costs to the organization.
In the past the rapid rise of healthcare delivery costs, escalating and comprehensive changes to procedures and medical equipment, an increasingly aging population coupled with a decrease in medical personnel has resulted in patient safety and healthcare concerns. It is clear that current technologies have been inadequate to meet the changing needs of this centre and the patient. In the past year there have been two malpractice law suits against this centre. Also there is a staff turnover rate of 15% every 3 months. Patients frequenting the centre have dropped 35% in twelve months. It is obvious that precision technology is needed for workplace integration, safety and to regain a high standard of patient care.
This project aims to; Enable the physician to deliver health care anywhere and anytime; Provide the physician with almost instant access to knowledge, personnel and software; Provide a unique method of accessing Electronic Health Records (EHR); Encourages creative problem-solving amongst physicians; Enable effective application of human resources; Provide better opportunities for multi-disciplinary inputs; Enhance decision making when an ethical dilemma is encountered
Deliver real-time multi-disciplinary and effective healthcare to the patient; To maintain confidentiality and security of patient's personal details; Not to provide medical supervision or treatment over the Internet except in extreme emergency circumstances.
Need to ensure that use of phones do not interfere with medical equipment; changes to policy will allow physicians to use mobile phones within the centre. Need to explore insurance options for potential loss of phones. Staff will need additional training to be able to use the hardware and software efficiently. New policy needs to be implemented to cover the use and misuse of the phones in the delivery of healthcare.
A staff meeting needs to be called to explore the idea. Training needs must be determined. A timeline needs to be created to switchover to the mobile system. A trial period of 3 months is needed to iron out ‘bugs in the system’. The use of phones needs to be monitored with a user-survey. Pre and post surveys to determine patient satisfaction should be carried out every three months for the first year. Outsourcing to install the software, to provide training and follow up support for the phone system is also needed.
1) Allows for evidence-based practice of healthcare at the point of care (i.e., empirical data collection)
2) Can effectively reduce instances of medical errors (can measure frequency of checking choices)
3) It is economically viable (will pay for itself within one-year, lower liability cost by apx. $65%)
BlackBerry® Enterprise Server software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software. Additional third-party software/ development for access to corporate applications may also be needed.
A round table discussion is called for to explore the viability of this proposal.